Careers

JOB SUMMARY

You will be working with a broad range of projects. Major responsibilities include, but are not limited to:

• Generate monthly billings and oversee other client finance functions including budget management and client approvals.
• Liaise between Finance and Account teams, keeping both sides organized and informed.
• Monthly job tracking and review of actuals vs budgets.
• Support Finance team during month/year end closes and audits.
• Prepare reports and ad hoc functions for finance and HR.
• Assist in managing office services, supply inventory and other administrative duties.
• Assist in ongoing efforts to improve financial and operational processes.
• Coordinate with external IT support on technical matters including equipment management.
• Participate in organizational resource management efforts.
• Create and organize data management for finance and operations.

QUALIFICATIONS & EXPERIENCE

• 1+ year in finance position or related field, preferably in an agency or professional services setting
• Bachelor’s degree is mandatory, preferably in finance, accounting, economics, business or business management
• Ability to see the big picture in a fast-paced environment and maintain an upbeat attitude and communicate effectively
• Highly organized and ability to manage multiple projects
• Ability to work well under pressure, strong attention to detail, consistency
• Moderate to advanced proficiency in MS Office suite, especially Excel

TEAM STRUCTURE

This NYC-based role reports into the Director of Client Finance and works closely with the Finance and Operations Team.

The Senior Account Executive role is fundamental within our agency. Supporting all aspects of account delivery, you will quickly become your team’s right-hand person, relishing any task – no matter how big or small. From overseeing a client project to supporting on integrated global pitches, you’ll be a self-starter who sees a bright future ahead in the agency world.

You’ll be someone who likes to be busy, is brimming with ideas and wants a workplace that champions a great thought – no matter where it came from. A great idea is a creative idea no matter from who it comes from – all voices are equal at Health Unlimited.  With a natural ability to communicate, you’ll bring a smart writing style and have an instinct for getting your message across. Working closely with your Account Manager and Account Director you will liaise with clients to gain their respect and trust.

You will provide support to your teams and guide more junior team member to ensure projects are delivered to a high standard, effectively and on time. No two days will be the same. We provide opportunities for learning and development and you will have a bespoke training plan in place to progress and develop your career.

We are a growing company and need people with drive and enthusiasm to help realise our vision.  You will work with a talented team and will be mentored and supported by people who have enormous experience and expertise to share. We seek a team player who can work under the pressure of short deadlines, who works collaboratively while also being confident in looking after their own projects.

To join us, you will have excellent new business and client service skills and will strive to deliver effective communication providing the senior level consultancy needed to ensure strong results. Fifty percent of your time will be dedicated to new business development, helping to generate new client leads and working with your Board lead to drive and support new business proposal development. The remainder of your time will be dedicated to client services and providing strategic support across clients and accounts.

You will be strategic, creative and able to think on your feet, as well as a strong presenter whose written and verbal communications skills are outstanding. You will also understand that modern and effective communication now demands integrated solutions that cross disciplines and channels and actively engage other disciplines in new business and client initiatives.

We are a growing company and want you to help us realise our vision as part of our management team.  Reporting directly to Board Directors at Health Unlimited you will be mentored and supported by people who have enormous experience and expertise to share.

New business responsibilities:

• Proactively look for new opportunities through networking and marketing activities
• Serve as lead in new business proposal development and guide to broader team in RFI and RFP response
• Lead new business pitches working with a Board lead
• Serve as PR liason to HU New Business team

Account and client responsibilities:

• Serve as strategic lead on key client accounts
• Have an excellent understanding of brand strategy and the healthcare landscape including industry, NHS and European and global developments to provide trusted strategic counsel to the client team
• Demonstrate in-depth knowledge of relevant Code of Practice, e.g., ABPI/EFPIA/FDA, an guide clients and team appropriately
• Set and maintain high quality standards to ensure we exceed client expectations
• Understand broader communications and marketing landscape to identify when other disciplines or skills may be needed and integrate them appropriately

Financial responsibilities:

• Forecast, phase and track budgets across your accounts
• Manage your accounts to ensure profitability and proactively address budget issues internally and with clients
• Report budget changes to Board lead understanding how changes in budget impact financial targets

Team management responsibilities:

• Engage and inspire your teams and the wider team within the consultancy
• Direct and manage delivery of projects to meet standards and deadlines
• Effective plan resource and team workload
• Responsibility for at least 1 linee

Company management responsibilities:

• Member of the Health Unlimited management team, representing the Communication and Public Relations discipline
• Commitment to and involvement in improving ways of working across the company

Team responsibilities:

We expect our team to reflect our HUman spirit:

SUCCESS: achievin results with work we are proud of

PERSISTENCE: with our purpose, delivering for all our stakeholders

INTEGRITY: from reliably sticking to our principles and what we believe to be right

RESPECT: for each other and our audience shapes everything we do

INTELLIGENCE: to build on and apply our knowledge and expertise

TEAMWORK: that enables us to deliver what we couldn’t as individuals

PRIMARY RESPONSIBILITIES 

• Develop and direct strategy and creative for at least $1 million of business (fee income)
• Provide client counsel on an ad hoc basis
• Develop plans and budgets from research and creative ideas to writing programs
• Manage relationship building on behalf of and in service for clients: with third-party groups, thought leaders, etc.
• Identify and develop opportunities for growth of existing accounts
• Oversee account team in day-to-day activities
• Monitor staff development and identifying needs and opportunities for training
• Make a significant contribution to growing agency’s business, through agency marketing and new business. 

QUALIFICATIONS & EXPERIENCE

• 7+ years of public relations agency or combination of agency plus in-house pharmaceutical/corporate or non-profit healthcare communications experience;
• Experience with strategic traditional and social media campaigns;
• Financial management experience with budgets $500,000+;
• Skilled at juggling multiple projects on deadline, with guidance from senior team members.
• Experience with media relations, scientific data announcements, product launches, scientific meetings as well as familiarity with the FDA.
• Fast learner and motivated for success and growth of self, team and accounts;
• Possess an ability to manage and direct individual activity, plus support junior staff, seek guidance from senior managers and keep everyone informed.

TEAM STRUCTURE

This NYC-based role reports into the US Practice Leader, Public Relations and Marketing Communications.

You will be the key point of contact between the agency account handling and the digital and creative teams and will ensure that the highest quality of work is produced.

You will produce the required documentation and reports in order to clearly communicate the status of every project and to highlight & resolve any potential issues before they arise.

The Senior Project Manager will also proactively develop Health Unlimited’s project management processes and way of managing digital work and resourcing.

Required Skills & Experience

• Comprehensive commercial project management experience
• Extensive experience of Agile, Scrum, and Waterfall project management methodologies
• Experience of project managing a number of designers and developers
• Ability to efficiently handle multiple high-pressure projects simultaneously
• Exceptional time management skills
• Excellent organisational skills
• Superb communicator
• Excellent proactive problem solver
• Ability to adapt quickly and be flexible in the face of changing priorities
• Excellent attention to detail
• Appreciation of the various web development technologies (e.g. HTML, CSS, JavaScript, ASP.NET)
• Client-facing experience
• Experience of new business development
• Working experience of Windows based PCs along with the Microsoft Office suite

 Desirable

• Previous senior project management experience
• Certified Scrum-Master
• Agency experience
• Knowledge of pharmaceutical and healthcare industry

Specific Responsibilities:

Project Management

• To be involved with the planning of all creative/digital solutions to meet account handling and client briefs
• Chairing of planning and production meetings when & where necessary
• Production of project timelines and milestones and proactively managing the project lifecycle
• Creation of the following documents in order to assist the agency
  • Statements of Work
  • Proposals
  • Specifications
  • Time & cost quotations
  • Project status updates
  • Risk logs
  • Issue logs
• Identification and implementation of efficiencies
• Ensure relevant internal & client status reports are prepared and sent
• Ensure job folders are kept up to date/organised
• Gain knowledge of client products and markets

Trafficking & Scheduling of Work

• Production of daily & weekly work schedules for the team to hit pre-defined timelines
• Communicate schedules of work to relevant parties to ensure that deadlines are adhered to
• Prioritise the work flow of the digital programmers & designers
• Managing delivery towards quotes, estimates and resource planning

Digital Production

• To be heavily involved in digital brainstorm / kick off meetings ensuring that the projects deliver against objectives
• Quality control of all production jobs
• Liaise with internal personnel on the production process to ensure all parties are working to a common goal
• Understanding the role of other external agencies (web hosts, multimedia, etc)

Financial Management

• Liaise with account handlers and the digital team to ensure that accurate estimates are provided to clients
• Monitor hours spent by the digital team throughout job lifecycle to ensure it is within budget
• Ensure Purchase Orders are received for projects ahead of project start (invoicing) at the end of each month

New Business

• To be alert to opportunities for organic growth of accounts
• Take an active role in the preparation and presentation of proposals, new business pitches and client presentations
• Promoting team’s capabilities around the Unlimited Health group and beyond

Communication

• To be the main point of contact for internal account handling and creative/digital teams and act with enthusiasm and a helpful, ‘can-do’ attitude
• Ensure clear and efficient communications between creative/digital and the wider company
• Respond to all communications in a timely manner
• Liaise with clients, where appropriate, for clarity, to assist in pitches and to troubleshoot digital issues
• Participate in discussions with clients and team members about digital best practices and help teams identify optimal digital solutions
• Help to educate account handlers on new processes and projects

About Health Unlimited

For more than 25 years, Health Unlimited has been driving results for companies solving the world’s most complex and challenging health issues. We provide the full range of public relations and public affairs services to health care, pharmaceutical and biotechnology enterprises in the non-profit, government, academic and industrial sectors throughout the world.

Consistently ranked among the top independent health care agencies in the U.S., Health Unlimited brings together 50+ health care communications professionals in New York’s historic Flatiron District who are focused exclusively in health and science across many therapeutic areas and health industries.  All clients, regardless of size, are provided direct involvement of a long-tenured senior team.  Health Unlimited has a culture of honesty, hard work, collegiality and respect.

Primary Responsibilities

• Contribute strategic/creative ideas for tactics to meet client challenges.
• Project management of agency account activities from project planning to tactical execution, details and account administration.
• Develop a range of audience-appropriate, clear and concise written materials, including distilling scientific content into patient-friendly language.
• Direct junior staff and vendor relationships in execution of account projects
• Play active role in client and team meetings; help determine and manager work flow, assignments and deadlines
• Provide quality control, maintain budgets, manage invoices and activity reports

Ideal Candidate

• 5+ years of public relations agency or combination of agency plus in-house pharmaceutical/corporate or non-profit healthcare communications experience.
• Ideal candidates will have experience with strategic traditional and social media campaigns; financial management experience with budgets $500,000+; skilled at juggling multiple projects on deadline, with guidance from senior team members. Candidates will have experience with media relations, scientific data announcements, product launches, scientific meetings as well as familiarity with the FDA.
• Must be a fast learner and motivated for success and growth of self, team and accounts; possess an ability to manage and direct individual activity, plus support junior staff, seek guidance from senior managers and keep everyone informed.

About Health Unlimited

For more than 25 years, Health Unlimited has been driving results for companies solving the world’s most complex and challenging health issues. We provide the full range of public relations and public affairs services to health care, pharmaceutical and biotechnology enterprises in the non-profit, government, academic and industrial sectors throughout the world.

Consistently ranked among the top independent health care agencies in the U.S., Health Unlimited brings together 50+ health care communications professionals in New York’s historic Flatiron District who are focused exclusively in health and science across many therapeutic areas and health industries.  All clients, regardless of size, are provided direct involvement of a long-tenured senior team.  Health Unlimited has a culture of honesty, hard work, collegiality and respect.

Primary Responsibilities

• Serve as core team member for program implementation, self-direct own responsibilities, seek guidance from senior managers and keep everyone informed, play active role in team dynamics.
• Manage small scale projects from start to finish, including basic research assignments and various program activities.
• Develop initial drafts of a range of audience-appropriate written materials.
• Maintain team reporting mechanisms including results reporting, budget tracking, etc.

Ideal Candidate

• 6 months to 1 year of internship, public relations agency or combination of agency plus in-house pharmaceutical/corporate or non-profit health care communications experience.
• Highly organized, good oral and written communications skills.
• Familiarity with basic PR writing forms, social media and media monitoring tools.
• An ability to design and conduct research projects.
• Knowledge of key areas of media, ability to structure pitches.
• Has experience in implementing event/organizational checklists, including working with vendors, and ability to develop project timelines.
• Must be a fast learner and motivated for success and growth of self, team and accounts.

You will be working with a broad range of clients and projects. Solid skills and experience in project management fundamentals are a must (budgeting, planning, developing statements of work, functional specifications, quality assurance specifications etc.). You will proactively work with improving our working processes and project management in the agency.

You will have solid experience of the creative process, UX, design and technology delivery – as well as the people skills to foster a team culture.

Some examples of recent projects include; interactive touch-screen congress kiosks for LEO Pharma, Virtual Reality mode of action experience for Cow & Gate, Agnitio eDetails (CLM systems) for Roche, Veeva eDetails for LEO Pharma, development of custom CLM platform, Veeva approved emails and an event management app for Grünenthal.

Knowledge and experience requirements

• 5+ years hands-on development experience most recently as a Senior Developer or Architect and wanting to take the step into management
• Experience using CLM systems (closed loop marketing) such as SalesForce, Veeva, Agnitio and Cegedim
• Team management and leadership, resourcing, recruiting skills
• Explaining technical project aspects to non-technical stakeholders
• Technical experience:
• Frontend
• HTML/5
• CSS – 3 / SASS
• Familiarity with modern Javascript practices (e.g. node, ES6)
• Backend
• PHP / SQL / LAMP
• Knowledge of Apache / IIS / Windows Server and general hosting Infrastructure
• .NET / Microsoft stack experience*

• Content Management Systems such as WordPress, Adobe Experience Manager, Drupal, Umbraco etc
• Understanding of pharmaceutical and healthcare industry or other regulated environments

Nice to have

• Experience of Agile project management such as Kanban and Scrum
• Client liaison experience, both from marketing and technical point-of-views
• Mobile device app development native/PhoneGap
• Knowledge of emerging UX and development tools such as Sketch, Invision and Zeplin

Specific responsibilities

Technology:

• Identifying and defining technology platform, structures and principles
• Investigating new and emerging technologies and applying these where necessary
• Implement and maintain code repository systems
• Assist in development of websites, applications, etc when resourcing requirements demands – hands on coding

Project management:

• Leading, guiding and supporting the technical development of all projects.
• Ownership of all digital delivery to clients and/or end-users
• Ensuring projects are delivered against planned time and budget constraints – ensuring projects are commercially viable and sustainable
• Helping with the development of project specifications and technical documents
• Ensuring that projects are kept within brief and to agreed specifications
• Owning the creation of development costing estimates, quotes, timelines, resource need plans and project specifications and documentation

Leadership:

• Recruiting and managing freelancers and offshore contractors as and where necessary
• Be seen as a leader within the department and the wider team
• Provide direction and best practice to team members to enable efficient and timely completion of projects
• Taking an active interest in the management and development of the entire team
• Day-to-day management of development team
• Demonstrate commitment to the development of your direct line reports, mentoring team members where appropriate
• Taking a lead of all other technical staff (contract or permanent), explaining structures and procedures

New business:

• Involvement in delivering pitches and new business proposals as and when appropriate

Team Structure
This role reports into Digital Engagement Director, with one head of development and one junior developer reporting into this role.

Team Responsibilities
We expect our team to reflect our HUman spirit:

SUCCESS: achieving results with work we are proud of
PERSISTENCE: with our purpose, delivering for all our stakeholders
INTEGRITY: from reliably sticking to our principles and what we believe to be right
RESPECT: for each other and our audience shapes everything we do
INTELLIGENCE: to build on and apply our knowledge and expertise
TEAMWORK: that enables us to deliver what we couldn’t as individuals